St Arnaud Veterinary Clinic Cancellation/ Refund Policy:

 

• Cancellations made over 24 hours before the scheduled appointment will incur no charges.

• Cancellations made less than 24 hours but over 2 hours before the scheduled appointment will result in a charge of 50% of the consultation fee.

• Cancellations made 2 hours or less before the scheduled appointment, or no-shows, will be charged the full consultation fee.

• For surgeries, cancellations on the day of the procedure will incur a charge of half the estimated fee.

 

Why do we implement this policy? At our practice, we strive to provide high-quality care while keeping prices reasonable for all our clients. Implementing our cancellation policy helps us achieve this goal by minimizing disruptions to our schedule and ensuring that appointments are available for those in need. No shows and last-minute cancellations result in wasted time and inefficient use of resources, as we still incur staffing and overhead costs despite the appointment being unused.

 

By enforcing our policy, we aim to encourage responsible appointment management and maintain fairness for all our clients.

 

Refund Policy:

1. Medications: We are unable to issue refunds for any medications purchased due to regulations. Returned medication cannot be resold. 

2. Over-the-Counter Purchases: Refunds for over-the-counter purchases may be considered providing they are un-opened, unused and in original condition.

3. Special Orders: All special orders are non-refundable. Once an order has been placed for a special item, it cannot be cancelled or refunded.

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